Terms of Service

1. Acceptance of Terms

By engaging Chicago Electric Pros for electrical services, accessing our website, or contacting us for estimates, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you ("Customer" or "Client") and Chicago Electric Pros ("Company," "we," "us," or "our").

2. Services Provided

Electrical Services

Chicago Electric Pros provides professional electrical services including but not limited to:

• Emergency electrical repairs and troubleshooting
• Electrical panel upgrades and replacements
• Smart home automation and integration
• EV charging station installation
• Commercial electrical services
• Electrical safety inspections
• Lighting design and installation
• Generator installation and maintenance

Service Area

Our services are available in Chicago, Illinois, and surrounding Cook County areas within an 8-mile radius of our headquarters at 2847 W Belmont Ave, Chicago, IL 60618. Service availability may vary based on location and current demand.

3. Licensing and Insurance

Chicago Electric Pros maintains all required licenses and insurance:

• Illinois Electrical Contractor License: #478-123456
• General Liability Insurance: $2,000,000 coverage
• Professional Liability Insurance: Full coverage for electrical work
• Workers' Compensation: All employees covered
• Bonding: Fully bonded for customer protection

4. Estimates and Pricing

Free Estimates

We provide free estimates for most electrical services. Estimates are valid for 30 days from the date provided. Complex projects may require an on-site evaluation.

Emergency Service Pricing

Emergency electrical services are available 24/7 with premium pricing that will be clearly communicated before work begins. Emergency service calls have a minimum charge that covers the first hour of work.

Payment Terms

• Payment is due upon completion of work unless other arrangements are made in writing
• We accept cash, check, and major credit cards
• Large projects may require a deposit before work begins
• Late payments may incur additional fees as permitted by law

5. Customer Responsibilities

Customers agree to:

• Provide accurate information about electrical issues and property conditions
• Ensure safe access to work areas
• Remove or protect personal property in work areas
• Obtain necessary permits when required (we can assist with permit applications)
• Provide payment as agreed upon completion of work
• Allow reasonable access for warranty service if needed

6. Warranties and Guarantees

Workmanship Warranty

We provide a comprehensive warranty on our workmanship:

• Standard Work: 2-year warranty on labor and installation
• Major Installations: 5-year warranty on panel upgrades and major electrical work
• Emergency Repairs: 1-year warranty on emergency repair work

Parts and Materials

All parts and materials are covered by manufacturer warranties. We will assist with warranty claims and provide replacement parts as needed.

Satisfaction Guarantee

We guarantee 100% customer satisfaction. If you are not completely satisfied with our work, we will return to make it right at no additional charge, or provide a full refund.

7. Limitation of Liability

While we maintain comprehensive insurance and follow all safety protocols, our liability is limited as follows:

• Our total liability shall not exceed the amount paid for the specific service in question
• We are not liable for pre-existing electrical conditions not disclosed by the customer
• We are not responsible for damage caused by customer modifications to our work
• Consequential or indirect damages are excluded to the extent permitted by law
• Claims must be made within one year of service completion

8. Safety and Code Compliance

All electrical work is performed in accordance with:

• National Electrical Code (NEC) current edition
• Illinois State Electrical Code requirements
• Local Chicago electrical ordinances
• OSHA safety standards
• Manufacturer specifications for all equipment

9. Cancellation and Rescheduling

Customer Cancellations

• Appointments may be cancelled up to 24 hours in advance without penalty
• Same-day cancellations may incur a service call fee
• Emergency service cancellations after dispatch may incur charges

Company Cancellations

We may need to reschedule appointments due to weather, emergency calls, or unforeseen circumstances. We will provide as much notice as possible and work to reschedule at your convenience.

10. Dispute Resolution

In the event of a dispute, we encourage direct communication to resolve issues quickly. If needed:

• Disputes will be governed by Illinois state law
• Mediation through a mutually agreed mediator is preferred
• Any legal proceedings must be filed in Cook County, Illinois
• The prevailing party may be entitled to reasonable attorney fees

11. Privacy and Data Protection

Customer information is protected according to our Privacy Policy. We do not share customer information with third parties except as necessary to provide services or as required by law.

12. Changes to Terms

These terms may be updated periodically. Material changes will be communicated to existing customers. Continued use of our services after changes constitutes acceptance of updated terms.

13. Contact Information

For questions about these Terms of Service or to discuss your electrical needs: