Privacy Policy

1. Information We Collect

Personal Information

When you contact Chicago Electric Pros for electrical services, we may collect the following personal information:

• Name and contact information (phone number, email address, mailing address)
• Property address where electrical services are needed
• Description of electrical issues or service requests
• Preferred appointment times and communication preferences
• Payment information for completed services
• Photos of electrical issues (when provided by customer)

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and general location information
• Browser type and version
• Pages visited and time spent on our website
• Referring website or search terms used to find us
• Device information (mobile, desktop, tablet)

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To schedule appointments, provide electrical services, and communicate about your project
• Customer Support: To respond to inquiries, provide technical support, and resolve service issues
• Business Operations: To process payments, maintain service records, and comply with legal requirements
• Safety and Quality: To ensure proper electrical work and follow up on service satisfaction
• Marketing Communications: To send service reminders, safety tips, and promotional offers (with your consent)
• Website Improvement: To analyze website usage and improve user experience

3. Information Sharing and Disclosure

Chicago Electric Pros does not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate our business (payment processors, scheduling software, etc.)
• Legal Requirements: When required by law, court order, or government regulation
• Safety Concerns: To protect the safety of our customers, employees, or the public
• Business Transfers: In the event of a merger, acquisition, or sale of our business
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Access controls limiting who can view your information
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Secure disposal of physical and electronic records

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation on how we process your information

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to show relevant advertisements and measure campaign effectiveness
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

7. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: